Frequently Asked Questions

Typical implementation takes 4-8 weeks depending on the scope and complexity of your property. We provide dedicated support throughout the process including data migration, staff training, and go-live assistance.

Our onboarding includes initial consultation, system configuration, data migration from existing systems, comprehensive staff training, and a dedicated launch support period. We ensure your team is fully prepared before going live.

Yes, we support data migration from most property management systems. Our team will work with you to ensure a smooth transition with minimal disruption to your operations.

Absolutely. We provide comprehensive training sessions for all user roles including administrators, marketing teams, and tenant managers. Training materials and documentation are also provided for ongoing reference.

Simplaq offers a comprehensive suite including: Online Platform, Interactive Website, Mobile Loyalty App, Business Intelligence, Digital Signage, Wayfinding, Event Management, Lease Management, and more. You can choose the modules that fit your needs.

Yes, the mobile app is fully white-labeled and customizable. You can configure your branding, colors, logo, and feature set. The app can be published under your own name on iOS and Android app stores.

Yes, Simplaq supports multiple languages for both the admin interface and customer-facing applications. This is particularly useful for properties in multilingual regions or with international visitors.

Our loyalty module supports points-based systems, receipt scanning, gamification, and various reward types. Customers can earn points through purchases, check-ins, and activities, then redeem them for discounts, gifts, or experiences.

We offer flexible pricing based on property size, number of modules, and usage. Contact our sales team for a customized quote that fits your specific needs and budget.

We typically work with annual contracts to ensure proper implementation and ROI. However, we can discuss flexible terms based on your requirements.

No hidden fees. Your quote includes all features in your selected package. Additional services like custom development or premium support are quoted separately if needed.

We encrypt data in transit and at rest, control access by role, keep an audit trail of changes, and handle personal data in line with our published privacy notice. We hold no third-party security certification; during evaluation we complete security questionnaires and share our security documentation with your security team under NDA.

Our privacy notice sets out how we handle personal data under the GDPR, including the lawful bases we rely on, how data subjects exercise their rights, and the safeguards applied to any transfer outside the EEA. Data processing terms for your deployment are agreed as part of contracting.

Hosting region and data residency requirements are confirmed for your specific deployment during technical scoping. Where personal data is transferred outside the EEA, we rely on Standard Contractual Clauses approved by the European Commission, as described in our privacy notice.

Receipt validation and transaction tracking can be integrated through the platform API. No named connector library is claimed — whether your specific POS can be connected, and how, is confirmed during technical scoping.

Integration with a property management platform is possible through the platform API. No specific vendor connector is claimed in advance — our team assesses your current stack and confirms what can be connected during implementation.

Yes. Custom integrations are built against the platform API. The available endpoints, authentication method and documentation for your deployment are confirmed during technical scoping.