How to Get Started

Join the dozens of companies already using Simplaq to improve interaction and understanding of their customers.

A few simple steps to get
started with simplaq

Step 1

Signing the Agreement

Upon finalizing the contract with Simplaq, we assemble essential stakeholders to synchronize project objectives and create efficient lines of communication, laying the groundwork for a prosperous collaboration.

Step 2

Kick off meeting

Upon finalizing the contract with Simplaq, we assemble essential stakeholders to synchronize project objectives and create efficient lines of communication, laying the groundwork for a prosperous collaboration.

Step 3

Product Training

Our team of designers and developers will tailor customize Simplaq's products to align seamlessly with your corporate identity, ensuring a cohesive and branded experience.

Step 4

Testing & Onboarding

Our team will take care of the essential task of onboarding the required data onto the Simplaq platform, streamlining the process for you.

Step 5

Product Training

In these sessions, we empower your staff to skilfully leverage Simplaq's products, fully exploring their potential.

Step 6

Launch

Throughout the launch phase, we collaborate closely with you to guarantee the seamless deployment of the app and testing.

Our Support

After setup the system, we don't leave you

We will help you to support the product to improve your performance and facilitate your work in every way

Technical Support

Technical Support

This type of support is focused on helping clients with any technical issues they may encounter while using the product. Technical support can include things like troubleshooting, bug fixes, and software updates.

Customer Success

Customer Success

Customer success support is focused on helping clients achieve their business goals with the product. This type of support can include things like strategy sessions, consulting services, and ongoing support to help clients get the most out of the product.

Training and Onboarding

Training and Onboarding

SaaS products can be complex, and clients may need help getting started with the product. Training and onboarding support can include things like product demos, user guides, and tutorials to help clients get up to speed.

FAQ - Getting Started Questions

Common questions about starting your journey with Simplaq.

How long does it take to get started with Simplaq?
The onboarding process typically takes 2-4 weeks depending on your property size and requirements. We handle setup, data migration, and training to ensure a smooth launch.
Do I need technical expertise to use Simplaq?
No technical expertise is required. Simplaq is designed for property managers with an intuitive interface. We provide full training and ongoing support.
Can I try Simplaq before committing?
Yes, we offer personalized demos and pilot programs. Contact our team to schedule a demo and discuss a trial period for your property.
What support is available during onboarding?
You get a named account manager, training sessions and documentation, plus technical support during onboarding. Coverage hours and escalation paths are set out in your service agreement.
Is my existing data migrated to Simplaq?
Yes, we handle data migration from your existing systems. Our team ensures all tenant, lease, and customer data is transferred securely and accurately.

Let's get started
on something great

Discover how our shopping centre management and retail analytics software can transform your business and drive revenue.

  • Custom solutions for your property
  • Dedicated support team
  • Fast implementation

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