Správaudalostí
Naša funkcia správy udalostí vám umožňuje plánovať a spravovať udalosti vo vašom nákupnom centre. Môžete vytvárať harmonogramy udalostí, spravovať informácie o dodávateľoch a koordinovať sa s personálom, aby ste zabezpečili úspešnú udalosť.
In short
How do you plan and communicate shopping mall events across tenants and visitors?
Simplaq lets mall management create event and news posts once and have them reach visitors through the mobile app and social media immediately, while coordinating vendor information and staff around concerts, exhibitions and promotions from the same interface.
Events get planned in one place and announced somewhere else, late
Concerts, exhibitions and seasonal promotions typically get coordinated by mall marketing in spreadsheets or documents, then re-typed into social posts, app notifications and in-mall signage separately, often at different times.
That gap between planning and communication means visitors miss events they would have attended, and staff or vendors work from schedule information that may already be outdated by the time it reaches them.
Who runs into this
Marketing / events coordinator
Plans concerts, exhibitions and promotions and needs vendor details and a schedule that stays synced with what customers actually see.
Loyalty program manager
Wants event and promotion announcements targeted at loyalty members specifically, not just a general audience.
Mall visitor
Wants to know what is on this week without checking multiple channels, and not to miss an offer tied to an event.
Why it matters
- Attendance and footfall
- An event that customers don't hear about in time does not drive the footfall it was planned for.
- Loyalty engagement
- Event communication that integrates with the loyalty app allows targeted engagement with members already invested in the mall, rather than generic broadcast only.
- Coordination overhead
- Planning events and separately re-announcing them across channels duplicates marketing effort that could go into the events themselves.
How the workflow runs
Event communication in Simplaq runs from a single post outward:
- 1
Plan the eventEvents coordinator
Mall management organizes events such as concerts, exhibitions and promotions, including the vendor information tied to them.
- 2
Create one news or event postMarketing
A single post is created for the event; it does not need to be separately re-written per channel.
- 3
Push it to customers immediatelySystem
Customers are notified in the mobile app and on social media as soon as the post is created, so no one misses the offer or event.
- 4
Target loyalty membersLoyalty program manager
Where the event ties into the loyalty program, the same communication reaches members who have opted into that program for more targeted engagement.
How Simplaq fits
- Turns event planning and customer communication into one workflow instead of two separate ones for internal scheduling and external announcement.
- Uses the mobile loyalty app as a communication channel for events, which streamlines announcement to customers who already engage with the mall's app.
- Lets customers add favorite stores to a list and receive offers tied to those stores, connecting store-level promotions to the event and news feed.
What the product actually does
Event and news posts
Create a news post for an event or promotion; customers are notified immediately in the app and on social media.
Events view for customers
A dedicated events view in the app so customers can see what is on at the mall without missing an offer or event.
Vendor and schedule coordination
Plan and organize events like concerts, exhibitions and promotions, coordinating the vendor information involved.
Loyalty-integrated communication
Event and promotion communication that integrates with the mobile loyalty app allows targeted engagement with loyalty program members specifically.
Favorite store notifications
Customers can add favorite retail stores to a list and receive exclusive offers and deals from those specific stores.
Implementation considerations
Who owns the post at publish time
Since one post pushes to app and social media simultaneously, agree who has publish rights and a review step before it goes out, since there is no separate per-channel delay to catch errors.
Vendor information upkeep
Vendor and schedule details tied to an event need to be kept current in the system since they are part of the same record used for coordination.
Loyalty app adoption
Targeted communication to loyalty members is only as effective as loyalty program enrollment; event communication benefits from being planned alongside loyalty program growth, not after it.
Customer evidence
Aupark Hradec Králové — Mobile App & Digital Ecosystem
The deployed mobile app gives customers a clear overview of current campaigns and events at the mall alongside loyalty points and rewards, with content created on the mall's website automatically reflected in the app — the same event/news synchronization this page describes.
Read the Aupark Hradec Králové — Mobile App & Digital Ecosystem deploymentQuestions buyers ask
- Does creating an event post also notify customers automatically?
- Yes. Once a news or event post is created, customers are notified immediately in the mobile app and on social media, without a separate manual announcement step.
- Can we target event communication at loyalty program members specifically?
- Yes. Because event and promotion communication integrates with the mobile loyalty app, it allows targeted engagement with customers who are part of the loyalty program.
- Can customers get notified about specific stores rather than all mall events?
- Yes. Customers can add favorite retail stores to a list and receive exclusive offers and deals from those specific stores.
- Do we still manage vendor logistics for events separately?
- Vendor information for an event is managed as part of the same planning workflow used to organize and communicate the event, rather than in a separate system.
Plan your next mall event with one communication workflow
See how creating a single event post reaches your app, social channels and loyalty members without re-announcing it three times.
Book an event management walkthroughNaše funkcie
Udalosti prehľad
Zákazníci nikdy nezmeškajú ponuku ani udalosť, ktoré sa konajú vo vašom nákupnom centre. Stačí vytvoriť nový príspevok a zákazníci budú okamžite upozornení v aplikácii a na sociálnych médiách.
Naše funkcie
Udalosti plánovanie
Manažment nákupného centra môže využiť túto funkciu na efektívne plánovanie a organizáciu rôznych udalostí, ako sú koncerty, výstavy a propagačné akcie. Umožňuje im tiež komunikovať tieto udalosti priamo so zákazníkmi prostredníctvom digitálnych kanálov, čo je proces, ktorý je výrazne zjednodušený a vylepšený, keď je integrovaný s mobilnou vernostnou aplikáciou. Táto integrácia je obzvlášť užitočná pre programy vernosti zákazníkov, pretože umožňuje cielenú komunikáciu a angažovanosť so zákazníkmi, ktorí sú súčasťou vernostného programu, čím sa zabezpečuje, že sú vždy informovaní o najnovších udalostiach a propagačných akciách.
Novinky
Spotrebitelia si môžu pridať svoje obľúbené maloobchodné predajne do zoznamu obľúbených a dostávať exkluzívne ponuky a akcie od týchto konkrétnych predajní. Táto funkcia bola navrhnutá tak, aby vytvorila pocit komunity medzi spotrebiteľmi, ktorí zdieľajú podobné záujmy o značky, produkty a služby.
Udalosti
So Simplaq zákazníci nikdy nezmeškajú ponuky ani udalosti, ktoré sa konajú vo vašom nákupnom centre. Vytvorením novinky dostanú zákazníci okamžité upozornenia prostredníctvom aplikácie a sociálnych médií, čím sa zabezpečí, že budú vždy informovaní o najnovších akciách a udalostiach.
Dôverujú nám lídri v odvetví
Simplaq je dôveryhodný top manažérskymi spoločnosťami
Simplaq je dôveryhodný profesionálmi z top nákupných centier
Pavel Urban
Vedúci maloobchodu, CBRE Czech Republic
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