Správa
Naša funkcia správy zariadení je navrhnutá tak, aby pomohla prevádzkovateľom nákupných centier efektívne riadiť všetky aspekty ich zariadení. Od údržby po bezpečnosť a upratovanie poskytujeme nástroje, ktoré vám umožnia zefektívniť vaše operácie a zlepšiť skúsenosti vašich zákazníkov.
In short
How do you run tenant maintenance requests and mobile access control in a shopping mall?
Tenants submit maintenance and facility requests through a portal instead of email or a phone call, each request is logged and routed to the right team, and the same platform manages mobile-phone-based access to turnstiles, doors, elevators, and parking so access permissions can be changed from one place.
Maintenance requests arrive by email, and access cards are managed by hand
A tenant asking for an overnight repair by letter or email creates a request with no ticket number, no assigned owner, and no record of when it was resolved. Facility teams juggle these alongside phone calls and hallway conversations, and nothing is prioritized against anything else.
Physical access cards for turnstiles, doors, elevators, and parking have to be issued, replaced, and revoked manually — a process that doesn't scale cleanly when tenants add or remove staff, and that leaves former employees or contractors with active access longer than intended.
Visitor reception is a fixed cost and a bottleneck: every guest has to be greeted and signed in in person, even when the tenant already knows who is coming and when.
Who runs into this
Facility / maintenance manager
Is fielding repair requests from multiple channels with no shared queue or way to see what's outstanding.
Property or security manager
Needs to revoke a departed employee's building access today, not whenever the next card batch is processed.
Tenant reception / office staff
Wants visitors to be able to check in themselves instead of tenant staff walking to the front desk every time someone arrives.
Why it matters
- Response accountability
- A logged request with an assigned owner and status is auditable; an email thread is not, and disputes about response time are unresolvable without one.
- Access security
- Revoking or granting access from a single system, rather than a physical card workflow, closes the gap between a staffing change and the access permission actually changing.
- Reception overhead
- Self-check-in for pre-invited visitors removes a recurring staffing cost tied to greeting and logging guests manually.
How the workflow runs
Requests, access changes, and visitor check-ins all run through the same platform instead of separate manual processes.
- 1
Request submissionTenant
A tenant submits a maintenance or facility request directly through the system rather than by letter or email.
- 2
RoutingSystem
The request is registered and assigned to the appropriate person based on its type.
- 3
Discussion and resolutionFacility team
Facility staff and the tenant discuss the issue through posts on the request, with tenants able to reply and follow status.
- 4
Access permission changeProperty / security manager
When staffing changes, an admin grants or revokes mobile access to turnstiles, doors, elevators, or parking from one place, including remotely.
- 5
Visitor self check-inTenant / visitor
Tenants invite visitors through the mobile app, and those visitors check themselves in instead of going through reception.
How Simplaq fits
- Maintenance requests are logged in the system rather than handled over email, with each one assigned to the right person by type.
- Tenants and facility staff discuss an open request through posts tied to that request, keeping the history in one thread.
- Mobile-phone-based access replaces plastic access cards for turnstiles, doors, elevators, and parking.
- Access permissions are managed from a single location, including remotely, rather than through physical card issuance.
- Visitors can be invited by tenants through the mobile app and use self-check-in instead of a staffed reception desk.
What the product actually does
Tenant maintenance request portal
Tenants submit requests directly through the system; each is registered and routed to the appropriate person by request type.
Threaded request discussion
Facility staff post updates on a request and tenants can reply, keeping the exchange attached to that ticket.
Mobile access control
Tenants and visitors use their phone in place of a physical access card for turnstiles, doors, elevators, and parking.
Centralized access management
Access permissions are granted or revoked from one place, including remotely, rather than through manual card handling.
Visitor self-check-in
Tenants invite visitors through the mobile app; invited visitors check in themselves instead of using staffed reception.
Staff scheduling
An interface for assigning employees to roles and shifts so facility and reception coverage is planned rather than ad hoc.
Implementation considerations
Request routing rules
Request types (e.g. overnight repair, cleaning, security) need to be defined up front so submissions route to the correct team automatically.
Access hardware compatibility
Turnstiles, doors, elevators, and parking barriers need their existing access-control hardware assessed for mobile-credential compatibility; this is confirmed per site during scoping.
Access policy ownership
Decide who is authorized to grant and revoke access permissions before go-live, since centralizing access also centralizes that responsibility.
Related integrations
- Existing parking system — The mall's existing parking infrastructure is integrated so mobile access and payment can work through the same platform.(scoped per deployment)
- Physical access control hardware — Turnstiles, doors, and elevator access systems are connected to support mobile-credential entry.(scoped per deployment)
Customer evidence
No published case study currently covers the maintenance-ticketing or mobile access-control workflow specifically. Published deployments to date focus on signage, wayfinding, and loyalty; we can walk through the facility-management workflow live during evaluation. See all published deployments.
Questions buyers ask
- Can tenants track the status of a maintenance request they submitted?
- Yes — each request is registered in the system, assigned to a person by type, and tenants can follow and reply to updates through posts on that request.
- Does mobile access control replace our existing physical access cards entirely?
- It replaces the card for the covered access points — turnstiles, doors, elevators, and parking — with the tenant's or visitor's phone; hardware compatibility for your specific turnstiles and doors is confirmed during scoping.
- Can we revoke a former employee's access immediately?
- Yes — access permissions are managed from a single location and can be changed remotely, so a revocation doesn't wait for a physical card to be collected.
- Do visitors still need to check in at a reception desk?
- Not if they were invited through the tenant's mobile app in advance — invited visitors can use self-check-in instead of going through staffed reception.
- Is there a published example of this workflow in production?
- Not yet publicly — our published case studies to date cover digital signage, wayfinding, and loyalty deployments; we can show the facility-management workflow in a live configuration during evaluation.
Walk through your current maintenance and access workflow
Bring your current request process and access-control setup to a working session and see where a single platform would remove manual handoffs.
Book a facility operations walkthroughNaše funkcie
Nájemcoviaportál
Namiesto listovej alebo e-mailovej žiadosti (napr. žiadosť o nočné opravy) môže nájomca poslať svoju žiadosť priamo cez systém. Všetky požiadavky sú zaznamenané a pridelené správnej osobe na základe ich typu. Systém môžete použiť na diskusiu o najnovších problémoch s vašimi nájomcami. Vytvárajte príspevky a vaši nájomníci na ne budú môcť odpovedať.
Návštevníci manažment
Poskytnite vynikajúce služby pohostinstva a nahraďte recepciu samoobslužnou mobilnou aplikáciou. Vaši nájomníci môžu pozývať návštevníkov cez mobilnú aplikáciu a tí môžu využiť samoobslužný check-in namiesto návštevy recepcie.
Personál manažment
Táto funkcia digitálneho produktu poskytuje ľahko použiteľné rozhranie, ktoré umožňuje manažérom nákupných centier efektívne riadiť svoju pracovnú silu, zabezpečujúc, aby bol každý zamestnanec pridelený správnej úlohe a naplánovaný na vhodné časy.
Parkovanie manažment
Integrujeme existujúci parkovací systém so Simplaq. Po digitalizácii parkovacích miest môžu vodiči vidieť, ktoré miesta sú voľné, alebo zaplatiť za parkovanie z mobilnej aplikácie.
Bezpečnosť manažment
Implementujte zásady, postupy a technológie na prevenciu a reakciu na bezpečnostné hrozby, ako sú krádeže, vandalizmus, terorizmus a iné trestné činnosti.
Naše riešenia
Prístup manažment
So Simplaq môžu nájomníci používať svoj mobilný telefón alebo nositeľné zariadenie rovnako ako tradičnú plastovú prístupovú kartu do kancelárie, čím sa zjednoduší proces kontroly prístupu. Prístupové oprávnenia možno ľahko spravovať z jedného miesta jediným kliknutím, a to aj vzdialene. Ušetrite čas a zlepšite bezpečnosť budovy so Simplaq.
Turnikety
Nájomníci a návštevníci môžu použiť svoj mobilný telefón na otvorenie turniketov a prístup do špecifických zón.
Dvere
Simplaq vám dáva možnosť otvárať dvere mobilným telefónom.
Výťahy
Simplaq umožňuje nájomníkom aj návštevníkom prístup k výťahom pomocou ich mobilných telefónov.
Parkovanie
Nájomníci a návštevníci majú možnosť pristupovať k parkovacím zariadeniam pomocou svojich mobilných telefónov.
Naše funkcie
Vybavenie
Mobilná aplikácia poskytuje komplexný zoznam všetkého vybavenia a služieb dostupných vo vašom nákupnom centre, čo umožňuje návštevníkom ľahko nájsť, čo potrebujú. Naša aplikácia tiež ponúka funkciu vyhľadávania a interaktívnu mapu, čo uľahčuje lokalizáciu konkrétnych obchodov, reštaurácií alebo zariadení. Poskytuje aktualizácie v reálnom čase o otváracích hodinách obchodov, podujatiach a propagačných akciách, čo umožňuje nakupujúcim zostať informovaní a podľa toho si naplánovať svoju návštevu.
Dôverujú nám lídri v odvetví
Simplaq je dôveryhodný top manažérskymi spoločnosťami
Simplaq je dôveryhodný profesionálmi z top nákupných centier
Pavel Urban
Vedúci maloobchodu, CBRE Czech Republic
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CBRE
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